Common Questions about Vacation Rental Homes

Q: What is your cancelation policy?
A: Please click HERE for information on our cancelation policy and full list of terms and conditions for rental at Chateau LeVeaux.
 
Q: Do I need travel insurance?
A: Because vacations can be disrupted for a variety of reasons including (but not limited to) emergencies, death, airline delays and disruptions, illness, and bad weather, we recommend you consider purchasing travel insurance. We offer insurance through CSA Travel Protection at 6.95% of your total reservation. It is an optional add-on and can be added to your reservation at the time of booking. Please read all conditions covered, or not covered, in travel insurance policy.

Q: What time is check-in / check-out?
A: Check-In is 4 PM, Check-Out is 11 AM. 
 
Q: How do I choose the right unit for my stay on at Chateau LeVeaux?
A: We have a variety of units each with their own unique charm and amenities. All of our units are listed on our website with pictures, descriptions, amenities, and other information. We encourage you to take a look to see what may be of interest, either searching by dates or by accommodations under our “View Rentals” tab in the top toolbar. You may also narrow your search based on what you are looking for: pet-friendly, room style, etc. Our staff is also happy to assist you in finding the best option for your stay. We especially encourage guests with mobility issues or other special circumstances to give us a call for assistance in finding the right spot for your time on the North Shore.
 
Q: Do you allow pets in your homes?
A: Some of our rentals are pet-friendly (depending upon the wishes of the home owner).  Pet friendly units are clearly identified on the website., You can choose it as a criteria in your search.  There is an additional pet fee per stay. Maximum number of pets allowed is 2.
 
Q: Will I pay a separate cleaning fee or be required to clean my way out upon check-out?
A: No.  Cleaning fees are included in the cost of your rental. However we do employ housekeepers not maids. We ask that you tidy up after yourself and leave the home ready for housekeeping by piling wet towels in the tub or shower, replacing any moved furniture, cleaning up after your pet, closing windows, bagging all garbage, checking for forgotten items, washing all dishes, etc.

Q: What is provided?  Do I need to bring linens?
A: No. All units are furnished with bed, bath, and kitchen linens. Kitchen amenities such as pots, pans, knives, etc. are also provided at properties with kitchens. Basic household products such as trash bags, paper towels, and toilet paper, dish soap and bar soap will also be provided. Due to health code, we cannot provide any food or seasoning items, even salt and pepper. Please bring these for your stay if you need them. Most other amenities are listed with the property description. 
 
Q: Where is Chateau LeVeaux located?
A: Chateau LeVeaux is located on Lake Superior between Tofte and Lutsen at 6626 West Highway 61, Tofte, Minnesota.
 
Q: Will I have cell phone service up there?
A: Parts of Chateau and the surrounding North Shore area has great reception while other areas may not. Depending on your location in the building your service will vary. The outdoor areas at Chateau have better reception free from building structure interference.  Cell service will also depend on your carrier's coverage area.  There is a courtesy phone located in the lobby by the vending machine that will allow local calls for such thing as making reservation or checking event schedules.
 
Q: Do you own Chateau LeVeaux?
A: No, Cascade Vacation Rentals is a rental management company that manages condos and homes for private owners. Each unit is owned by a different family or individual that has offered to make their home or condo available to guests. These are well-loved family retreats and we hope you will enjoy and respect them.
 
Q: Can I buy a gift certificate for a friend or family member? I want to mark a special occasion.
A: Yes! We offer customizable gift certificates that can be for a dollar value or a specific stay. A gift certificate is a great idea for birthdays, weddings, honeymoons, baby showers, babymoons, retirements, graduations, holidays, and more. Whether they are a long-time guest or new to vacation rentals, there is no better gift than time away on the North Shore. Please contact our office for more information or to purchase a gift certificate.
 
Q: We are coming up for an event (such as a wedding or family reunion) on the North Shore. Should we bring our own iron, ironing board, and hair dryer?
A: Yes, please do bring them with you if you need them. Many of our units are not equipped with these items. 
 
Q: We're planning a family reunion for 20 people, do you have someplace for us?
A: We don't have a single unit that will fit a large group. However, your party can reserve as many units as you would need to accommodate your guest. Ideally we will be able to accommodate adjoining units. The grassy lawn area on the lake side of the complex will work for a small outdoor gathering. The nearby Tofte Park is also a great place for a large family get together. Please be respectful of other guests stay at the resort.